Your privacy is a trust we take seriously. This policy explains what we collect, why, and how we protect it, in line with the Personal Data Protection Law of the Kingdom of Saudi Arabia.
What we collect
- Order data: name, mobile number, email (optional), delivery address and map link if you add one.
- Account data: when you create an account we keep your details, addresses, orders and loyalty points.
- Usage data: pages viewed and devices, only after you accept analytics cookies.
- Security data: IP address and browser type on sign-in attempts or suspicious requests, to protect the store and its customers.
Why we use it
- To fulfil and deliver your order and contact you about it.
- To provide negotiation, "We buy it for you" and loyalty points.
- To improve the store using aggregated statistics.
- To prevent fraud and cyber-attacks and meet legal obligations.
Who we share it with
- Delivery partners: name, mobile and address only, to deliver your order.
- Payment providers: card data is processed by licensed payment gateways; we never store your card number.
- Authorities: only when legally required.
We never sell your data or share it with third parties for their marketing.
Cookies
Essential cookies keep the cart and sign-in working. Measurement and advertising cookies are only enabled with your consent, and refusing them does not affect shopping.
Your rights
- Access your data and request a copy.
- Correct or update it from your account or by contacting us.
- Request deletion once it is no longer needed, unless the law requires us to keep it (such as invoices).
- Withdraw consent to marketing messages or measurement cookies at any time.
Storage and protection
Data is kept on protected servers with access limited to authorised staff. Invoices are kept for the legally required period; anything no longer needed is deleted or anonymised.
Contact
For privacy questions please use the Contact page. We may update this policy and will show the date of the last update after any significant change.